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At Crafter Sunions, we take pride in delivering high-quality handmade products. If you are not fully satisfied with your purchase, we’re here to help.
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Customized, personalized, or made-to-order items are not eligible for returns unless they arrive damaged or defective.
To initiate a return, please contact us at [email protected] within the 7-day return period. Include your order details and reason for the return. Once approved, we will provide instructions on how to return the item.
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 3–5 business days. If approved, your refund will be processed within 7–10 business days.
If you receive a damaged or defective item, please notify us within 48 hours of delivery with clear photos of the issue. We will arrange a replacement or refund as applicable.
If you have not received your refund after the stated timeframe, please contact us at [email protected] for assistance.
For any questions regarding returns or refunds, please reach out to us at [email protected]