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To be eligible for a return, items must be unused, in their original condition, and in the original packaging. You must initiate the return process within 14 days of receiving your order. If the return request is made after this period, we may not be able to accommodate your request. Please ensure that you meet these criteria before contacting us.
To initiate a return, you must send an email to [email protected]. In your email, please include your order number, a description of the item you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send items back without prior approval, as this may delay the processing of your return.
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you will be responsible for any loss or damage during return shipping.
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 7 business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
We do not offer direct exchanges. If you would like a different item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
If you receive an item that is damaged or defective, please contact us within 7 days of receiving the item. Include photos of the damage or defect in your email to [email protected]. We will review your request and may offer a replacement or refund based on the situation. It is important to report any issues promptly to ensure a satisfactory resolution.
Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase. If you have any questions about an items return eligibility, feel free to reach out to us before completing your order.
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us at [email protected]. We are here to assist you and ensure that your experience with craftersunions.com is a positive one. Thank you for your understanding and cooperation.